Shipping & Delivery

The Journey to Your Door

Every order at The Jae Studio is handled with care. Since we focus on small-batch designs and curated surprises, we want to make sure your artful essentials arrive in great conditions.

1. Processing Times

We aren’t a giant warehouse; we’re an intentional creative studio! Because we believe in creating mindfully and reducing waste, every piece is printed to order.

Standard Orders: Because your goodies are made fresh just for you, please allow 7–8 business days for us to print, pack, prepare, and have them arrive safely at your doorstep.
Art Mail Club: These curated surprises ship during the first week of every month. If you’ve just joined, your first splash of color will head your way during the next scheduled shipping window.

2. Shipping Rates & Methods

We currently only ship domestic—keeping it local and focused.

Orders over ₹1499: Shipping is completely on us. Enjoy complimentary delivery straight to your door.
Orders under ₹1499: Standard shipping charges will be calculated and applied directly at checkout based on your delivery address.

3. Tracking Your Magic

The moment your order hits the road, we’ll send you a shipping confirmation email with a tracking number. You can follow your package’s journey from our studio to your doorstep in real-time.

4. Missing or Damaged Art

While we do our best to ensure every item is tucked in safely, sometimes the journey can be a bit bumpy. Therefore, advised to always record the unboxing.

Damaged Items: If your order arrives damaged, please email us the unboxing video at thejaestudio.byjuhi@gmail.com within 48 hours of delivery so we can make it right.
Lost Packages: If your tracking says "delivered" but your art is nowhere to be found, please contact the carrier first, as they are best equipped to locate it. If they can't help, reach out to us!

Questions?

We’re here to help. If you have any questions about an order or a specific shipping need, drop us a line at thejaestudio.byjuhi@gmail.com