Refund Policy

The Jae Studio Refund Policy

Because our designs are created in limited runs and the Art Mail Club packages are specially curated, we handle returns and refunds a little differently than a standard big-box retailer. Our goal is always to make sure you love your experience, so please read our policies below before purchasing!

1. Art Mail Club & Limited Drops (All Sales Final)

Curated Surprises: Because the Art Mail Club is an exclusive collection of functional art, stationery, and apparel curated specifically for each edition, all sales are final. We do not offer refunds, returns, or exchanges if you change your mind or dislike a specific item in the drop.
Sizing for Apparel: If an edition includes apparel, please check our size charts carefully before ordering. Because quantities are strictly limited, we cannot guarantee exchanges for different sizes once an edition sells out.

2. Damaged or Defective Items

If your package arrives damaged during its journey, we want to help you file a claim!

Please email us at thejaestudio.byjuhi@gmail.com within 2 days of delivery.
Include your order number and clear photos of the damaged product and the outer packaging.
Because our items are limited-edition, replacements depend entirely on stock availability. If a replacement is available, the customer is responsible for the shipping cost of the replacement item. If a replacement is not available, we will issue a store credit minus shipping costs.

3. Order Cancellations

If you need to cancel an order, please contact us immediately at thejaestudio.byjuhi@gmail.com
Once an order has been processed and a shipping label has been created in our studio, the order cannot be canceled or refunded.

4. Lost or Stolen Packages

The Jae Studio is not responsible for lost or stolen packages confirmed to be delivered by the carrier to the address entered at checkout.
If your tracking info says "Delivered" but you can't find it, we recommend checking with neighbors or reaching out directly to the carrier to file a claim.

Questions?

We’re here to help! If you have any questions about a specific product before you hit buy, shoot us an email at thejaestudio.byjuhi@gmail.com